FREQUENTLY ASKED QUESTIONS

Once you arrive, we've got the rest covered.
Your Live the Life experience includes:

• One night at the host hotel
• Hotel parking
• Welcome reception and dinner
• Breakfast, lunch, and snacks
• Transportation between the airport and host hotel (for guests flying to the event)

We've thought through the details so you can focus on learning, driving, and enjoying the experience.

Please note: hotel incidentals are not covered by the program. You'll need to bring a credit card to present at check-in to cover any charges.

Early Bird Rate $650
Register between August 19-31 (by 11:00 PM EST) and lock in our discounted rate!

Standard Rate $750
Registering on or after September 1? No problem — the rate is $750. Just be sure to register at least 2 weeks before the event date.

No Show Fee $250
If you sign up for the program and don't show up without letting us know, a $250 no-show fee will apply in addition to the $750 program cost, for a total of $1,000.

Payment
Cost to participate will be billed to your retailer’s parts statement within 90 days of program conclusion. Please be sure to receive the permission from your manager before enrolling.

Getting to the event is up to you. From there, we'll take care of the rest.

Driving?  Head directly to the host hotel. Complimentary parking is included.
Flying?  Please plan to arrive at the local airport by 4:00 PM on the first day of your Session. For your return trip, schedule your departure for 6:00 PM or later on the final day so you don't miss a moment of the experience.

To ensure a smooth trip, here's the airport we recommend flying into:

Seattle: Seattle-Tacoma International Airport (SEA)
Ontario, CA: Ontario International Airport (ONT) in Southern California
Dallas: Dallas Fort Worth International Airport (DFW) or Love Field (DAL)
Orlando: Orlando International Airport (MCO)
Washington D.C.: Dulles International Airport (IAD)

Need help? Reach out anytime at info@subaru.events or 1-866-916-8520.

Life happens, and we're here to help.
Please contact your Zone Retailer Training Manager first if you need to make changes to your registration. We'll do everything we can to accommodate your request.

Last-minute changes may result in rebooking or cancellation fees that could be charged back to your Retailer. If you sign up for the program and don't show up without letting us know, a $250 no-show fee will apply in addition to the $750 program cost, for a total of $1,000. We'd much rather hear from you ahead of time, so please reach out if anything comes up!

Absolutely, with your manager's approval.
Your program registration includes one night at the host hotel. If you'd like to arrive early or stay a little longer, email info@subaru.events and we'll be happy to help coordinate your reservation.

Additional hotel nights are anticipated to be $225 per night and will require a credit card authorization submitted directly to the hotel.
Please note that Subaru transportation is only provided during official program dates. If you're extending your stay, transportation to and from the airport will be your responsibility, although many of our host hotels offer complimentary airport shuttle service.

If you're driving to the event, mileage, fuel, tolls, and other travel expenses are not reimbursed through the program.
Please check with your manager regarding your retailer's travel reimbursement policy.

Transportation costs between your home and your departure airport, including rideshare, mileage, parking, fuel, and tolls, are not reimbursed through the program.
Please check with your manager regarding your retailer's travel reimbursement policy.

A few essentials will help you make the most of your experience:

• A fully charged smartphone and charging cable
• A valid driver's license
• Closed-toe shoes for driving activities
• Comfortable clothing appropriate for the weather
• Sunglasses (highly recommended)
• Credit card for hotel incidentals

Come curious. We'll take care of the rest.

We love seeing your best Subaru Smart Casual style.

Think jeans (without tears), shorts at or below the knee, and your favorite Subaru shirt or gear. As we’ll sometimes be taking photos and asking you to do the same, we ask with heart that you do not wear logos from competing brands. These include ‘dealer group’ shirts (even if the Subaru logo is featured alongside another your group’s portfolio).

We'll spend time both indoors and outdoors, so be sure to check the local forecast before you arrive. Closed-toe shoes are required for all driving activities.
Comfort goes a long way toward a great day behind the wheel.

Yes. Your smartphone will be your companion throughout the event, giving you access to the event app, schedule, important updates, and helpful program information.
Please arrive with a fully charged phone and your charging cable.

Yes. Complimentary Wi-Fi will be available throughout the hotel training areas.
During some of the driving activities, cellular service may be limited. Consider it a great excuse to enjoy the drive and reconnect once you're back at the hotel.

To help provide the best possible training experience, Live the Life is reserved exclusively for registered Subaru Retailer participants. Guests, family members, and children are not able to participate in the event activities.
If you're planning to extend your stay for personal travel, guests are welcome during those personal travel dates, but they may not participate in Subaru event activities.

No problem.
During registration you'll have an opportunity to share any dietary restrictions or food allergies. Our culinary partners work hard to provide delicious options for everyone.
If your dietary needs change after you've registered, simply email info@subaru.events and we'll be happy to help.

Travel doesn't always go exactly as planned, and that's okay.
If your travel plans change while you're on your way, please call our event hotline at 1-866-916-8520 as soon as possible so our team can assist you with updated transportation arrangements.
We'll do everything we can to help you get to the event smoothly.

We want every participant to have a comfortable and enjoyable experience.
If there's anything we can do to better support you during the event, please let us know before you arrive by emailing info@subaru.events. We'll work with you to provide appropriate accommodations whenever possible.

We love good questions.
If you need a hand before, during, or after your Live the Life experience, our team is here to help.
Email: info@subaru.events
Phone: 1-866-916-8520
We can't wait to welcome you.